Excellence Assured Ltd agrees to provide and the Customer agrees to undertake and pay for the training courses and/or facilities supplied under this agreement. The terms and conditions of this agreement apply to standard or bespoke course undertaken at the Customers premises,the premises of Excellence Assured Ltd or via our online portal..
In the case of bespoke training and coaching services all charges quoted by Excellence Assured Ltd are valid for a period of 60 days unless stated otherwise.
Provisional course bookings for bespoke training and coaching services may be made by telephone. However, to confirm each booking the customer agrees that he will return a signed copy of these Terms and Conditions to Excellence Assured prior to attending the course. Excellence Assured Ltd reserves the right to refuse attendance to the course in the event that the Terms and Conditions document is not returned prior to commencement of the course.
For our Online and e-Learning courses, booking and registration takes place online. The courses start upon our receipt of your investment. You will receive full access to your course when your course starts.
The description and date and charges for the course are set out on the proposal. In the case of online and e-learning courses these items are described on our website. Excellence Assured reserves the right to improve the specification and format of its courses for the benefit of its Customers without notice to the customer.
The course will be given at venue agreed with the Customer. Online and e-Learning courses take place online. In the case of attended training and coaching, Excellence Assured Ltd reserves the right to nominate a reasonable alternative venue and will advise the Customer of this.
Students taking courses which are provided online, where you have a personalised login and which include streaming content will lose their standard right to the cooling off period of fourteen days once the course is accessed and streaming begins within the initial fourteen day period. Clause 6.4 below applies.
Excellence Assured Ltd reserves the right to cancel or reschedule any course if the number of attendees is insufficient to justify the running of the course, or if Excellence Assured is prevented from doing by events beyond its reasonable control, including in particular but not limited to illness of training staff.
In the event that Excellence Assured is obliged to cancel or reschedule any course under the provisions of clause 2.5 Excellence Assured Ltd will notify the Customer forthwith. Excellence Assured Ltd will in addition refund all monies paid by the Customer, or at the Customers option apply the monies to a rescheduled or alternative course. Excellence Assured Ltd accepts no liability for travel, accommodation or incidental costs incurred by the Customer in the event that any course is cancelled or rescheduled.
By prior agreement with Excellence Assured Ltd and subject to the provisions of this clause Excellence Assured Ltd agrees that it will provide specific training course(s) to the Customer at the Customer’s premises for the charges set out in this Agreement.
The Customer shall be responsible for the provision of a suitable and secure training room at the Customer’s premises for the duration of the course, (the specification of which will be agreed with Excellence Assured Ltd prior to the course being given) together with all heating, lighting and power supply at no cost to Excellence Assured Ltd. The customer agrees not to change the room once it has been agreed. Excellence Assured Ltd will provide a trainer, course materials and appropriate audio and visual equipment. The customer will allow Excellence Assured Ltd access to the training room in advance of the commencement of the course so that computer equipment can be set up and any required alterations to the room layout can be made.
Customer will indemnify Excellence Assured Ltd against any loss of or damage to equipment and/or injury to or death of its employees or agents arising out of its use of equipment under the provision of this except where the cause arises out of the negligence of Excellence Assured Ltd.